FAQ

Getting started is easy. All you need to do is enrol for our reseller program. There is no charge to you. You will need the following information to complete enrolment:

Your basic company information
Your contact information
Your credit card or banking details information (to set up billing/reimbursement information)

As soon as you set up your account, you can start enrolling clients for your new online payroll service!

1.2. How does the program work?

Each time one of your clients processes payroll, we:

Debit your account at month end based on the transaction count per head
We are also able to collect the third party statutory and other payments if required.
Deposit those liabilities to the appropriate beneficiary bank accounts via our third party payment bureaus. When payroll returns are due, the option of having the returns filed with the appropriate statutory body on your behalf also exists.

This is not the case with most other online payroll reselling programs. They'll take responsibility for the accuracy of deposits and filings, but never for the timeliness. That's because there's extra work for you or your client to do each time a deposit or return is due, and your client is ultimately responsible for getting it done on time.

1.3. What's the Yellow Payroll difference mean to you and your clients?

No extra logins to transfer payroll tax deposit money from clients' accounts to tax agencies
No extra logins to print off or electronically file payroll returns
As your payroll business scales, there's no additional back-end work required

1.4. How does customer care work?

Once you sign up as a reseller, you will be assigned one main point of contact at the Yellow Payroll resource centre. You may contact that representative whenever you have questions, or you are free to call directly into our Customer Care team at

0861 0000 99. Our hours are M-F 8:00AM (CT) - 8:00 PM (CT).

We also have online help and e-mail help available.

1.5. What security is in place to protect my clients' and my sensitive data?

Nothing is more important than the security of your clients' and your data. Here's how we'll protect that information.

Secure username and password login
128-bit data encryption
PIN protection of reports containing full Social Security Numbers (SSN)
Only last 4 digits of SSNs are displayed on non-PIN protected reports
Only last 4 digits of checking account numbers are visible on reports
Hacker-safe designation updated every day
SAS70 compliant (Level 1- Nov. 2007)

1.6. Will my clients see Yellow Payroll's name on their payroll account?

NO! As a Yellow Payroll reseller, we will provide you with a co-branded payroll site to offer your customers for no additional charge. If you choose to have clients process their own payroll online, when they log in, they'll see your firm's name, not Yellow Payroll's. This helps solidify your brand in your clients' minds, leading to increased retention.

1.7. Can Yellow Payroll handle companies with over 50 employees?

Yes! Yellow Payroll can handle companies with between 1-10000 employees.

1.8. Do you have any HR services available for me to offer my clients?

Yes! Yellow Payroll gives resellers access to its HR Partner base free of charge to pass on to all of their clients. Via our HR Partners your clients will remain in compliance with labour law posting requirements. They'll also gain access to a frequently-used business forms library and benefit from "how-to" guides we provide on topics like interviewing, hiring, firing and more.

1.9. Will you provide me with marketing materials to help me sell my new payroll service?

Yes! Once enrolled as a reseller, you will have access to marketing materials available in our resource centre to help you build your payroll business. Through the resource centre, you can choose from several printed materials as well as web content to add to your firm's web site.

2. Processing Payroll

2.1. Who is responsible for getting my clients set up to process payroll?

Once you sign up as a Yellow Payroll reseller, you will be assigned one main point of contact at Yellow Payroll. Together, you will decide how the partnership will work. Your Yellow Payroll representative will be as involved as you want them to be when it comes to:

Selling the service to your clients
Enrolling clients
Walking clients through their first payroll or two
Providing customer care to your clients when needed

If you want to take on these tasks yourself, your Yellow Payroll representative will train you. This level of flexibility means you can have your Yellow Payroll representative do the work with some clients, while you do the work with others - it's up to you!

2.2. Who's responsible for online payroll data entry?

Yellow Payroll offers two options for entering your clients' payroll data each pay period:

You do it online
Your client does it online

Different clients will have different ideas about how involved they want you to be in their payroll processing. Some will expect you to be very hands-on while others will do most of the work on their own. Additionally, some accountants prefer to process payroll for their clients while others prefer to be hands-off.

2.3. How do my clients' employees get paid?

Employees can be paid by:

Direct Deposit via electronic fund transfer (EFT) by yourselves
Bank file transfer via your own bankers
Third party bureau payment facilities

2.4. Can I export payroll data into my accounting software?

The ability to set up your general ledger export file is available at a once off quoted extra cost.

3. Taxes

3.1. Who is responsible for making payroll tax deposits and filings?

You chose! The key to Yellow Payroll's reselling program is that our bureau partners do the payroll tax deposits and filings for your clients, and guarantee the timeliness and accuracy. That means neither you nor your clients ever have to log back in just to make deposits via EFTPS or electronically file payroll returns.

3.2 Will Yellow Payroll handle local tax jurisdiction deposits and filings?

Yes! Yellow Payroll handles local tax deposits and filings South Africa. The ability to deal with foreign taxes also exists. Please check with a Yellow Payroll representative to see if the local taxes you need handled are handled.

4. Cost/Billing

4.1. How does billing work?

You won't find a more flexible billing system than we've created for our resellers.

Here's how it works:

Yellow Payroll discounts standard pricing to you. The pricing is based on:
- How often the company processes payroll and
- How many employees get paid
Based on how you set up billing, we collect our fees:
- Directly from you on a monthly and not per pay period basis
- We facilitate this on a automated or invoice basis (Credit card charge, or debit from business account)

4.1. How do I make money?

If you want us to collect fees directly from your client, you will specify a "mark-up" percentage for each client's account. We'll add that to our discounted fees and collect our fees plus your mark-up each time the client processes payroll. On a monthly basis, we will reimburse you for the mark-up we collected the previous month.

If you chose to have us bill you, you are responsible for billing and collecting from the client. That means you can add any mark-up you like to your client's bill.

The preferred billing method is flexible at the client level. You can choose to have us bill you for some clients and collect directly from others. You can use different mark-up amounts for different clients. It's all up to you!

Try Yellow Payroll Professional for 60 days